In conversation

Insights

Featured interviews with the leaders and operators building global business services.

Interview
Why service-delivery governance is the new must-have for shared-services leaders
Amara explains why standardized delivery governance moved from nice-to-have to table stakes for enterprise shared services.
Dr. Amara Osei · Chief Delivery Officer, Meridian GBS Solutions
Interview
Building trust into a GBS provider directory
Why verification and community ranking beat pay-to-win in a GBS marketplace.
Sofia Marchetti · Partner, Northbridge Advisory