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GCGBS — Global Council of Global Business Services

Program

Service Delivery Transformation Sprint

About this program

Four focused weeks to a repeatable service-delivery transformation plan — sharpen the operating model, set governance, and build a measurable roadmap with weekly operator reviews.

Schedule

Agenda

  1. Operating model & scope

    Sharpen which functions move and the target operating model.

  2. Governance & SLAs

    Set governance and service levels you can defend and grow.

  3. Metrics & reporting

    Build a repeatable performance-reporting cadence.

  4. Review & iterate

    Review the numbers and lock the next quarter's roadmap.

Lineup

Speakers